How will my order ship? – Discreet Shipping Every Time
All orders ship blind. Each item purchased from Babylon City will be sent discreetly via USPS or your preferred shipping method in an unmarked box direct to your door. Our shipping labels use our parent company Babylon’s Garden Market LLC with no mention of Babylon City.
When will my order ship?
Orders received before 4PM EST Monday-Friday will ship out same day. Orders received on after 4PM EST on Friday will be shipped the following Monday.
All orders ship from San Diego, CA and standard shipping usually takes between 2-5 business days for delivery.
- Expedited shipping service is available upon request.
- Our same day shipping policy does not apply to national holidays.
- An adult signature may be required upon delivery.
Can I track my shipment?
Once your order has shipped you will receive a confirmation email containing all the shipping information. This page provides you with a tracking number and a link to the shipping carrier’s tracking page.
Do you offer expedited shipping?
Yes! We offer Overnight, 2 Day, and 3 Day shipping services. Options and pricing are presented during the checkout process. 3 Day shipping service to Alaska and Hawaii is not available.
Do you ship internationally?
We are currently only authorized to ship in the US. Check back periodically for updates as we work on expanding into the Canada, UK, and beyond.
What forms of payment do you accept?
To purchase from thebabyloncity.com you must be 21 years of age or older.
We accept payment by Credit Card and Money Order. Please allow 5-10 Business days for personal checks to clear before product is shipped out. We do not accept international credit cards for security and fraud protection purposes.
Do you charge sales tax?
State laws require that sales tax be charged on all orders shipped to addresses within the state of California.
What is your return policy? – Money Back Guarantee
If for any reason you’re not satisfied with your order, you may return it, unused, within 14 days for a refund of the purchase amount. Items being returned must be unused and resalable with all accessories, components, and promotional items included.
Please note that certain items cannot be returned due to the nature of the product. *This includes vaporizers, detox drinks, and more.
What is your privacy policy?
Our privacy policy can be found here.
Any other questions?
If you didn’t find what you were looking for, feel free to reach out to us and we’ll answer your question as soon as we can. email info@thebabyloncity.com